In the cleaning industry, maintaining high standards of service requires more than just a strong work ethic—it requires measurable results. This is where Cleaning Industry KPIs (Key Performance Indicators) come into play. These KPIs are critical tools for cleaning companies like Tamcare, ensuring that services are consistently delivered with quality, efficiency, and reliability.

2025 is here, and with it comes new opportunities and challenges for the cleaning industry. As we move into the future, businesses in commercial cleaning and facility maintenance must focus on key performance indicators (KPIs) to measure success, improve service quality, and stay competitive. In this blog, we’ll break down the most important KPIs to track in the cleaning industry for 2025, and why they matter for your business.

In a fast-paced industry like cleaning, efficiency and productivity are crucial. Cleaning efficiency measures how well cleaning teams are utilizing their time to get the job done without sacrificing quality. This KPI helps businesses identify areas where they can optimize staff schedules, reduce downtime, and ensure that resources are being used effectively.

How to measure it: Track the number of square feet cleaned per hour or the time spent on each task. Invest in tools or software that allow real-time tracking of staff productivity and areas that may need improvement.

Did You Know? Companies that optimize their cleaning efficiency can reduce labor costs by up to 20% while still maintaining high service standards

Customer satisfaction is the cornerstone of success in the cleaning industry. A happy client is more likely to remain loyal and refer others to your services. Tracking this KPI allows you to understand how well you’re meeting or exceeding client expectations.

How to measure it: Use surveys, reviews, and client feedback forms to assess satisfaction levels. Regular check-ins with clients and measuring retention rates will help identify opportunities for improvement.

“Customers don’t care how much you know until they know how much you care.” – Theodore Roosevelt

In the cleaning industry, it’s not just about how often you clean but also about how well you handle issues the first time around. The First-Time Fix Rate measures the percentage of cleaning issues resolved on the first visit without the need for follow-ups.

How to measure it: Track instances where issues (e.g., missed areas, incorrect cleaning methods) are resolved on the first attempt versus those that require follow-up visits. High FTFR indicates efficiency and attention to detail.

Sustainability continues to grow in importance, and tracking sustainability efforts is a must for cleaning businesses that want to stay relevant in 2025. Green cleaning is no longer a “nice-to-have” feature; it’s a requirement for clients and an essential competitive edge. Your KPIs should include metrics that track how much you are investing in eco-friendly products, practices, and certifications.

How to measure it: Track the percentage of eco-friendly products used, the energy consumption of cleaning equipment, and compliance with sustainability certifications. Being transparent with clients about your green efforts can also lead to more contracts.

Click Here to Learn More about Green Cleaning

Quick Fact: The global green cleaning products market is expected to grow by 10% annually through 2025, reflecting the demand for more sustainable cleaning solutions.

Cleaning businesses depend heavily on their employees to deliver quality service. Employee satisfaction directly impacts performance, and happy employees are more likely to stay long-term. High turnover rates can hurt productivity and service consistency. Tracking this KPI can help businesses ensure they are providing a healthy, supportive work environment.

How to measure it: Conduct regular employee surveys and track turnover rates. Monitor how well employees feel supported in terms of training, equipment, and workplace conditions. Retaining skilled workers means less disruption and better-quality service.

In 2025, cost efficiency will be critical for cleaning companies to maintain profitability. Cost per square foot measures how much it costs to clean a unit of space, which directly impacts pricing and budget management.

How to measure it: Divide the total cleaning cost by the total area cleaned. This KPI helps businesses assess if they are pricing their services appropriately and identifying areas for cost reduction or increased efficiency.

Using automated tools to streamline scheduling, payroll, and inventory management can help reduce operational costs, improving this KPI.

The on-time completion rate measures how often cleaning tasks are finished within the agreed-upon timeframe. This KPI is especially important for commercial clients who expect timely and consistent service.

How to measure it: Track whether your teams consistently meet their cleaning deadlines. High on-time completion rates are an indication of good planning, scheduling, and resource allocation.

Health and safety are paramount in the cleaning industry, especially with the ongoing challenges of managing infectious diseases and other health concerns. Ensuring that employees and clients are safe is not only a legal requirement but also a key to maintaining trust in your services.

How to measure it: Track the number of workplace injuries, safety violations, and compliance with health standards (e.g., OSHA). Regular safety audits and training can keep these numbers low.

With the rapid adoption of technology, businesses that leverage the right tools will be more competitive. This KPI tracks how well a cleaning company integrates and uses technology to improve operational processes, communication, and overall service delivery.

How to measure it: Evaluate the use of mobile apps for staff scheduling, digital reporting, and management systems. The more a company embraces technology, the smoother its operations will be.

Interesting Fact: The commercial cleaning industry is expected to see a rise in the use of robotic cleaners and AI-driven tools by 2025, significantly improving efficiency.

With the rapid adoption of technology, businesses that leverage the right tools will be more competitive. This KPI tracks how well a cleaning company integrates and uses technology to improve operational processes, communication, and overall service delivery.

How to measure it: Evaluate the use of mobile apps for staff scheduling, digital reporting, and management systems. The more a company embraces technology, the smoother its operations will be.

KPIs are not just numbers—they are actionable insights into how well your business is performing and where improvements are needed. By tracking the right KPIs, you can make data-driven decisions, boost client satisfaction, and increase profitability. As we head into 2025, these KPIs will help your cleaning business stay ahead of the curve and adapt to the challenges and opportunities of the future.